Terms of service

This website is operated by Myia Cosmetics. Throughout the site, the terms “we”, “us” and “our” refer to Myia Cosmetics.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Business information

Business name: Myia Cosmetics
Trading name: Myia Cosmetics
Business type: Sole trader
Email: myiacosmetics@outlook.com
Website: www.myiacosmetics.com
Location: United Kingdom
Correspondence address: Ivanhoe, Barnfield, Kirkham, Preston, PR4 2AQ, United Kingdom

2. About our products

Myia Cosmetics sells handmade bath, body and home-fragrance products.

Our bath products are designed for external use only. They are not food and must not be eaten.

Unless stated otherwise, children’s bath products are suitable for children aged 3+ with adult supervision.

Because our products are handmade in small batches, colours, shapes, finish, fizz, scent strength, packaging and appearance may vary slightly from the photos shown. This does not affect the quality or safety of the product.

3. Product information

We do our best to make sure product descriptions, prices, ingredients, images and availability are accurate. However, small errors may occasionally occur.

We reserve the right to correct errors, update product information, change prices, withdraw products or cancel orders where necessary.

Product colours may appear slightly different depending on your screen, lighting, device settings or batch variation.

4. Safety information

Please read all product labels, ingredients and safety information before use.

Our products are for external use only. Avoid contact with eyes. If irritation occurs, discontinue use. Bath products may make the bath slippery, so please take care and rinse the bath after use.

Products should be stored in a cool, dry place away from moisture and out of reach of children and pets.

5. Allergies and sensitivities

Ingredients and fragrance allergens are listed on product pages and/or product labels where applicable.

If you or the intended user has allergies, sensitive skin, eczema, asthma, fragrance sensitivity or any medical concern, please check the ingredients carefully before purchase and use.

We cannot guarantee that any product is suitable for every individual.

6. Orders

When you place an order, you are making an offer to buy the products in your basket.

Your order is accepted when we send confirmation that your order has been accepted or dispatched. We reserve the right to refuse or cancel an order if there is an error, stock issue, payment problem, suspected fraud, incorrect address, or any other reasonable issue affecting fulfilment.

7. Prices and payment

All prices are shown in GBP.

Payment must be made at checkout using the payment methods available on our website.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

8. Delivery

We currently deliver within the United Kingdom unless stated otherwise.

Processing and delivery times are estimates and may vary during busy periods, seasonal launches, made-to-order periods or circumstances outside our control.

Delivery costs and available options are shown at checkout.

Please make sure your delivery address is correct before placing your order. We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address details provided by the customer.

9. Cancellations, returns and refunds

For most online orders, you have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the goods to us.

To cancel an order, please contact us at myiacosmetics@outlook.com.

Products must be returned unused, unopened, in their original condition and with any seals or packaging intact where applicable.

For hygiene and safety reasons, we cannot accept returns of bath, body or cosmetic products that have been opened, used or unsealed after delivery, unless they are faulty.

Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.

Refunds will be processed once the returned goods have been received and checked, or once you provide evidence of return.

This does not affect your statutory rights.

10. Damaged, faulty or incorrect items

Please check your order when it arrives.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at myiacosmetics@outlook.com with your order number and clear photos of the issue.

We will review the problem and offer a suitable solution, such as a replacement, refund or partial refund where appropriate.

11. Personalised or custom items

Personalised, custom-made or made-to-order products may not be eligible for cancellation or return unless they are faulty, damaged or incorrect.

This does not affect your statutory rights.

12. Promotions and discount codes

Discount codes, offers and promotions are subject to availability and may be changed, paused or withdrawn at any time.

Discount codes cannot usually be used with other offers unless stated.

Promotions have no cash value and cannot be applied retrospectively to previous orders.

13. Website use

You agree not to misuse our website, attempt to interfere with its security, copy content without permission, submit false information, or use the website for unlawful purposes.

We may refuse service, cancel orders or restrict access where we believe our website or business is being misused.

14. Intellectual property

All website content, including product names, product descriptions, images, branding, logos, graphics, designs and written content, belongs to Myia Cosmetics unless stated otherwise.

You may not copy, reproduce, use or distribute our content without written permission.

15. Third-party links and services

Our website may include links to third-party websites, apps, payment providers or services. We are not responsible for the content, policies, security or actions of third-party websites or services.

16. Limitation of liability

We are not responsible for losses caused by misuse of our products, failure to follow safety instructions, incorrect storage, allergic reactions where ingredients were provided, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.